At Star Shopping, we aim to provide a transparent and convenient shopping experience. This Refund Policy explains when and how refunds may be processed for purchases made through starshopping.in.
1. Eligibility for Refund
A refund may be issued in applicable situations, including:
- An eligible order is cancelled before dispatch.
- A returned product is approved for a refund after inspection.
- The wrong product was delivered.
- The product was received damaged or defective.
- The ordered product is unavailable and the order is cancelled.
- A payment was successfully deducted but the order could not be processed.
- Any other situation where a refund is required under applicable law or our applicable policies.
A refund is not automatically guaranteed simply because a refund request has been submitted. Eligibility will be determined based on the circumstances of the order and the applicable policies.
2. Return-Based Refunds
If a customer returns an eligible product, the product may be inspected after it is received by Star Shopping.
Once the return is approved, the applicable refund will be initiated.
Products that do not satisfy the applicable return conditions may be rejected and may not qualify for a refund.
3. Refund for Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible.
You may be requested to provide:
- Order ID
- Product details
- Photographs or videos of the product
- Photographs of the packaging
- A description of the issue
After reviewing the information, Star Shopping may offer an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.
4. Refund for Wrong Products
If you receive a product different from the one ordered, please contact us with your Order ID and relevant product details.
After verification, an eligible wrong-product claim may qualify for a replacement, exchange, or refund.
5. Payment Failure and Duplicate Payments
If your payment has been successfully deducted but the order is not successfully created or processed, we will review the transaction.
Where a refund is applicable, it will be initiated through the appropriate payment method or payment service provider.
If you believe you have been charged more than once for the same order, please contact us with the relevant transaction details and Order ID.
6. Refund Method
Refunds will generally be processed through the original payment method used for the purchase, wherever technically possible.
Depending on the payment method, the refunded amount may be credited to:
- Bank account
- Credit or debit card
- UPI account
- Other applicable payment method
The actual time taken for the refund to appear in your account depends on the relevant bank, card issuer, UPI provider, or payment gateway.
7. Refund Processing Time
After a refund has been approved, Star Shopping will initiate the applicable refund within a reasonable processing period.
Once initiated, additional processing time may be required by the customer’s bank or payment service provider.
Therefore, the date on which a refund is initiated may differ from the date on which the amount appears in the customer’s account.
8. Shipping and Other Charges
Where permitted by applicable law and the applicable order terms, certain shipping, handling, convenience, or other charges may be non-refundable.
For returns caused by a damaged, defective, or incorrect product attributable to Star Shopping, the applicable refund or return-shipping arrangement will be communicated to the customer.
9. Refund Deductions
Where permitted by applicable law, the refund amount may be adjusted for applicable charges, including eligible return shipping or other non-refundable charges.
Any applicable deductions will be communicated where appropriate.
10. Cancellation Refunds
If an eligible order is cancelled before processing or dispatch, the applicable refund will be initiated.
If an order has already been processed, packed, or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
11. Refund Not Received
If you have been informed that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please:
- Check your bank or payment account.
- Contact your bank or payment service provider.
- Contact Star Shopping if the refund is still not reflected.
When contacting us, please provide your Order ID and relevant payment information that is necessary to identify the transaction. Do not send passwords, OTPs, or complete payment-card credentials.
12. Non-Refundable Situations
A refund may not be available where:
- The product is not eligible for return.
- The return request is submitted outside the applicable return period.
- The product has been used, damaged, altered, or modified by the customer beyond reasonable inspection.
- Required product components, accessories, packaging, or documentation are missing where required.
- The customer has provided incorrect or incomplete information that prevents fulfillment or return processing.
- The circumstances do not satisfy the applicable return or refund conditions.
Nothing in this section limits any rights available to customers under applicable law.
13. Changes to This Refund Policy
Star Shopping may update this Refund Policy from time to time.
14. Contact Us
For questions regarding refunds, cancellations, returns, or payments, please contact:
Star Shopping
GSTIN: 08ADQPJ5361E1ZE
Email: info@starshopping.in
Website: starshopping.in
Please include your Order ID when contacting us about a refund so that our team can review your request efficiently.