At Star Shopping, we want you to have a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may contact us for assistance.
1. Return Window
Return requests must be submitted within [7 days] of delivery.
Requests submitted after the applicable return period may not be accepted, except where required by applicable law.
2. Eligible Returns
A product may be eligible for return in circumstances such as:
- Product received is damaged or defective.
- Wrong product was delivered.
- Product received is materially different from the product ordered.
- Product is missing parts or accessories that were included with the order.
- Other circumstances specifically covered by the product’s applicable return terms.
The product must generally be returned in its original condition, along with the original packaging, tags, accessories, invoices, and other items supplied with the order, where applicable.
3. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.
Products that have been:
- Used or worn beyond reasonable inspection
- Damaged after delivery due to customer handling
- Altered or modified
- Returned without required accessories or packaging
- Returned after the applicable return period
may not be accepted.
The applicable product listing or order terms may specify additional return restrictions.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
To help us process your request, you may be asked to provide:
- Order ID
- Product details
- Description of the issue
- Photographs or videos showing the product and the issue
- Photographs of the packaging, where relevant
Our team may review the information provided before approving a return, replacement, or refund.
5. Return Process
To request a return, contact Star Shopping at:
Email: info@starshopping.in
Please include your Order ID and clearly explain the reason for the return.
Once your request is reviewed, our team will provide the applicable instructions for returning the product, if the return is approved.
Please do not send products to an address without receiving return instructions from our team.
6. Return Shipping
Where the return is due to an incorrect, damaged, or defective product attributable to Star Shopping, the applicable return shipping arrangement will be communicated to the customer.
For other eligible returns, return shipping charges may apply depending on the product and applicable return terms.
7. Refunds
Once an approved returned product is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be processed using the applicable original payment method or another appropriate method permitted by the payment provider.
The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
8. Refund Deductions
Where permitted by applicable law and the applicable order terms, refunds may be adjusted for applicable shipping charges, return costs, or other non-refundable charges.
Any applicable deductions will be communicated to the customer where appropriate.
9. Exchanges and Replacements
Depending on product availability, Star Shopping may offer a replacement or exchange instead of a refund for eligible products.
If the requested replacement is unavailable, an applicable refund may be offered in accordance with this policy.
10. Cancellation
Order cancellation depends on the status of the order.
If an order has already been processed, packed, or shipped, cancellation may not be possible.
For eligible cancellations made after payment, the applicable refund will be processed according to our refund procedures.
11. Failed or Undelivered Orders
If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept delivery, or other customer-related reasons, additional shipping or re-delivery arrangements may apply.
Customers should ensure that their delivery information and contact details are accurate when placing an order.
12. Product Inspection
Returned products may be inspected before a refund, replacement, or exchange is approved.
A return request does not automatically guarantee approval. The final decision will depend on the condition of the product and whether the applicable return requirements have been satisfied.
13. Changes to This Policy
Star Shopping may update this Return & Refund Policy from time to time.
14. Contact Us
For return, refund, exchange, or order-related assistance, please contact us:
Star Shopping
GSTIN: 08ADQPJ5361E1ZE
Email: info@starshopping.in
Website: starshopping.in
Please keep your Order ID available when contacting our support team so that we can assist you efficiently.